Ticketing Policy...
Thank you for purchasing tickets to Carnival of Illusion. Our goal is to create a magical evening that you will remember for the rest of your life. After performing over one thousand shows together, we've learned a few lessons to maximize your experience. Considering the extremely limited audience size, we've created a cancellation policy to best reach this goal. We firmly believe that if we can create a magical experience that exceeds our guests expectations, it is likely you will return and tell others about your evening.
-Seats are extremely limited and we regularly sell out weeks in advance. Please try our SECURE 24 Hour Online Ticketing System or call our office during regular business hours.
-Limited senior and gift code tickets available per show.
-Please notify us in advance if you are celebrating a special evening (birthday, anniversary, etc.) We will do our best to recognize your special guests and treat them with the utmost respect.
-Guests under 13 are not allowed. Although the show is "clean" with no "blue material", this is an intimate show for a mature adult audience. In addition, children most likely will have an adult sitting in front of them and will not have a direct view of the performance. We can not provide "booster" chairs. Guests under 18 are allowed with a parent or guardian. No more than two guests under 18, per parent or guardian.
-Seating is first checked-in, first seated. If you are not present at the time your name is called then the next guest in line will be seated.
-We try our best to accommodate guests with wheelchairs. Please contact us in advance to relay your wheelchair's dimensions and confirm accessibility. We cannot accommodate beds.
-The box office will be open 90 minutes before the earliest show to check-in. All guests, even if you have upgraded front row seats, please check in a minimum of 30 minutes before show time. Seating begins 20-30 minutes before show time.
-To ensure no disruptions to seated guests, late arrivals are not guaranteed a seat even for front row reservations.
-We cannot refund ticket sales. However, with a 72 hour notice with parties less than six guests, we will do our best to move you to another show of your choice if there are available seats.
-If you have a promotion or tracking code, please notify our staff BEFORE purchasing your tickets. We cannot refund ticket sales or discounts.
-We reserve the right to refuse service to anyone if we deem they may be a disturbance to other guests' overall experience. If this is the case, there will be no refunds.
You can always call our office if you have any questions or special requests before making your purchase. Our phone number is at the top of every page on this site and we're always delighted to be of assistance. Again, our goal is to create a magical evening that you will remember for the rest of your life. Thank you for allowing us to follow that dream. See you in the parlour!
Your Carnival Ringmasters,
Roland and Susan
